Terms of Service

These Terms of Service ("Terms") are an agreement between Corveria ehf., kt. 590526-1260, Hringbraut 58, 101 Reykjavík ("Corveria", "we", "us"), the company that operates the Anna customer-service assistant (the "Service"), and the business or individual that creates an account or uses the Service ("Customer", "you"). By creating an account, ticking the acceptance box, or using the Service, you agree to these Terms. If you accept on behalf of an organisation, you confirm that you are authorised to bind it.

These Terms incorporate our Privacy Policy and, for the processing of personal data on your behalf, our Data Processing Agreement.

1. The Service

Anna is an AI customer-service assistant that you embed on your website to answer your end users, with knowledge management, escalation to your team, and related features, as described on annasvarar.is and in your selected plan.

2. Accounts and eligibility

The Service is offered primarily to businesses and is intended for adults; it is not directed at children. You must provide accurate registration details, including a business kennitala where you register as a business, and keep your credentials secure. You are responsible for activity under your account and for your authorised users.

3. Subscription, fees, and invoicing

  • Plans, usage limits (including conversation limits), prices, and the length of your billing period are as set out in your selected plan and on annasvarar.is. The billing period may be monthly, annual, or another period (including a set number of prepaid months).
  • Fees are payable in advance. Billing is by invoice. We issue an invoice for each billing period before that period begins, and access to the Service for a period is conditional on our receiving payment in advance. We may decline to activate, or may suspend, the Service until payment for the period is received.
  • Prices are stated exclusive of VAT (VSK) unless stated otherwise; VSK at the applicable rate (currently 24%) is added where due. For VSK-registered customers in another EEA state, the reverse-charge mechanism may apply.
  • Overdue amounts may accrue default interest under the Act on Interest and Price Indexation nr. 38/2001.

4. Term, renewal, cancellation, and refunds

  • The subscription runs for the period you select and renews automatically for further periods unless you cancel before the next period begins. Each renewal period is invoiced in advance.
  • You may cancel at any time in the dashboard or by contacting us. Cancellation takes effect at the end of the current paid period, and you keep access until then.
  • First-invoice money-back guarantee. As a voluntary commercial commitment (not a statutory requirement), a new customer may request a full refund within 14 days of paying their first invoice; we refund that invoice and cancel the subscription. After this 14-day window, fees paid in advance are non-refundable, and we do not give pro-rata refunds for a period already paid, except where the law requires.
  • Consumers and sole traders. Where you subscribe as a consumer (a natural person acting outside your trade), you have a 14-day right of withdrawal under the Act on Consumer Contracts nr. 16/2016. Because the Service is delivered digitally, if you ask us to begin the Service within that period and acknowledge that you lose the right of withdrawal once it is fully performed, the right ends accordingly. Customers who register as businesses do not have this right.

5. Acceptable use

You agree not to: use the Service unlawfully; upload third-party personal data without a lawful basis; use the Service to make fully automated decisions about individuals that produce legal or similarly significant effects without human review; attempt to reverse-engineer, jailbreak, or extract training data from the underlying models; resell or overload the Service; or breach the acceptable-use policies of our AI providers. We may suspend or terminate for serious or repeated breach.

6. AI: how it works and its limits

  • Anna's replies are generated by AI language models and are probabilistic. They can be wrong, incomplete, or out of date. You are responsible for reviewing AI output before relying on it for any important legal, financial, medical, or similar decision, and for the content you configure Anna to provide.
  • As to the accuracy of AI output, the Service is provided "as is"; we do not warrant that output is accurate, complete, or fit for a particular purpose.
  • No training on your data. Your and your end users' inputs, and the resulting outputs, are not used to train the foundation models of our AI sub-processors. This reflects Anthropic's Commercial Terms and OpenAI's API data-usage policy, and we do not opt in to model-training data sharing.
  • AI sub-processors. End-user inputs are transmitted to our AI sub-processors (currently Anthropic and OpenAI) to generate replies. See the Privacy Policy and Sub-processor list.
  • AI transparency. Anna is built to disclose to end users that they are interacting with an AI assistant. Under the EU AI Act you act as the deployer of the assistant on your site and are responsible for deployer-side transparency where it applies to you, while we, as provider, ensure that the assistant can make that disclosure. The Act's interactive-AI disclosure duty applies in the EU from 2 August 2026 and is not yet incorporated into the EEA Agreement for Iceland.

7. Intellectual property

We and our licensors own the Service, its software, and the models. You own your content and your data, and you grant us the rights needed to operate the Service and to process data under the DPA. We may use aggregated, anonymised statistics that do not identify you or any individual to operate and improve the Service.

8. Confidentiality

Each party will protect the other's confidential information. Processing of personal data on your behalf is governed by the DPA; the handling of personal data for which we are the controller is governed by the Privacy Policy.

9. Service availability, warranties, and disclaimers

We will provide the Service with reasonable skill and care, and we aim to keep it available, but we do not guarantee uninterrupted or error-free availability, and we do not offer a specific uptime or service-level commitment except where expressly agreed in writing (for example, under an Enterprise plan). Except as expressly stated, the Service is provided "as is" and we disclaim implied warranties to the extent permitted by law.

10. Limitation of liability

  • To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profits, or lost data.
  • Our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid for the Service in the 12 months before the event giving rise to the claim.
  • Nothing in these Terms excludes liability that cannot be excluded by law, including for gross negligence or wilful misconduct, or for death or personal injury caused by negligence. Under Article 36 of the Act on Contracts nr. 7/1936 an unreasonable term may be set aside; these limitations are intended to be reasonable and to apply only so far as the law permits.

11. Indemnities

We will defend you against third-party claims that the Service, as provided by us, infringes their intellectual-property rights. You will defend us against claims arising from your content, your end users, or your breach of these Terms or the acceptable-use rules.

12. Suspension and termination

Either party may terminate for material breach that is not cured within 30 days of notice. On termination, your right to use the Service ends, and we will make your data available for export and then delete or return it as described in the DPA.

13. Changes to these Terms

We may update these Terms. For material changes we will give reasonable notice, for example by email or in the dashboard. Continued use after the change takes effect means you accept the updated Terms.

14. Governing law and venue

These Terms are governed by Icelandic law. Disputes are subject to the jurisdiction of the District Court of Reykjavík (Héraðsdómur Reykjavíkur). Mandatory consumer protections and data-protection rules that apply to you cannot be set aside by these Terms.

15. General

Force majeure applies to events beyond a party's reasonable control. You may not assign these Terms without our consent. If a term is held invalid, the rest remains in effect. These Terms, with the Privacy Policy and the DPA, are the entire agreement between us. Notices by email are valid. If these Terms are provided in more than one language and there is a conflict, the Icelandic version prevails.

Version 1.1.0. Last updated 2026-07-03.